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Post by jacqui01 on Mar 5, 2009 12:02:34 GMT
I am hoping someone may be able to help me here, I normally like to Play music or Rip cd's in my Creative player/organizer, but just lately every time I put in a CD, I get a message in Creative that says "There is another process of the music information provider running at the same time,try again after the process has completed" This happens with all my CD's, but it never used to before, if I open it in Windows Media Player, I get the CD information OK, if I open it in itunes, I don't get the information, I want to rip it with the information but in MP3 format, and I don't think you can do that with Windows Media can you? Has anyone ever had this problem, or have any idea or what I can do, I don't want to have to put all the information in manually Jacqui, by the way I have Creative as my default player
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JazzCat
Full Member
E=Fb Musician's Theory of Relativity
Posts: 709
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Post by JazzCat on Mar 6, 2009 20:44:08 GMT
Jacqui, my suggestion is to write to Creative support and be as specific as you can. Tell them what type of computer you have, what operating system, what version number and build of their software you have etc, and explain the problem in great detail. It may take several emails back and forth. If you get no help from them, then my suggestion is to unistall the sofware, reboot and and reinstall it.
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